SBID Complaints Procedure

The SBID Complaints procedure has strict time guides and governance.

After you have filed a complaint a review will commence.

• A full review, enquiry and an explanation is established and presented to both parties. If you disagree with the result you can still exercise your right to a complaint

 

• SBID operates a Mediation* process which provides a fast and binding confidential resolve. SBID is partnered with the government destination; the Intellectual Property Office to provide an experienced and unbiased professional dispute resolution in informal surroundings with the IPO Mediation Service. This very special arrangement, also provide this service for other design related destinations such as the motor industry, British manufactured goods etc. in the creative industries as they have a full knowledge, are experienced with the complexities of design, patent, intellectual property, copyright, contract, and of course British Law. This service chose the SBID as the interior design destination of choice for partnership due to our very high standards and calibre of member ethics scrutiny and member high accomplishment in practice and business. Click here to read more about the service

 

• If resolve can not be achieved at Mediation, you may then consider to proceed to court.

 

Court is regarded as a final resolve and every attempt to mitigate the problem before this step is taken is recommended.

 

The Courts will punish a party that has not attempted to settle a dispute through Mitigation. It is highly recommended that a Mediation is agreed between both parties. This can usually be arranged in a matter of weeks which provides a speedy outcome for both parties. Mediation is binding and confidential.

The standard of practice, experience and ethics of a SBID Accredited member is unparalleled in the UK and recognised across the globe. SBID  attracts and encourages leading designers of the world to showcase their work, engage in British Law drafted contracts and IP protected best practice here in the UK. SBID is recognised in over 50 countries worldwide. It is therefore unusual for an SBID Accredited designer to become associated in a client complaint upheld in a Court of Law.