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The SBID Complaints procedure has strict time guides and governance.

After you have filed a complaint a review will commence.




Court is regarded as a final resolve and every attempt to mitigate the problem before this step is taken is recommended.


The Courts will punish a party that has not attempted to settle a dispute through Mitigation. It is highly recommended that a Mediation is agreed between both parties. This can usually be arranged in a matter of weeks which provides a speedy outcome for both parties. Mediation is binding and confidential.

The standard of practice, experience and ethics of a SBID Accredited member is unparalleled in the UK and recognised across the globe. SBID  attracts and encourages leading designers of the world to showcase their work, engage in British Law drafted contracts and IP protected best practice here in the UK. SBID is recognised in over 50 countries worldwide. It is therefore unusual for an SBID Accredited designer to become associated in a client complaint upheld in a Court of Law.


Find out more about our flexible membership structure.

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