From time to time disputes can arise when expectations are not met. Appointing an SBID Accredited Interior Designer safeguards consumers against unnecessary disputes as each practice receives a Professional Services Contract to define an agreed scope, and also holds valid professional indemnity insurance.
Generally, disputes arise from misunderstandings and are resolved without the intervention of a third party. If, however, you cannot reach agreement and feel or have evidence that the designer has acted unprofessionally or unethically, you should follow these simple steps to seek a speedy resolve.
Please note: SBID will process your complaint but are not responsible for determining the merits or outcome of any complaint. The review is undertaken following a strict process laid down by the ethics committee.
It is highly recommended that mediation is agreed between both parties within the terms of the contract. This can usually be arranged in a matter of weeks, which provides a speedy outcome for both parties involved.
If you need any further assistance, please contact us
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