The Story Behind Lindi Reynolds & Co: Delivering Timeless Sophistication

Which elements of your profession do you enjoy the most?

Impossible to say, I truly love it all. I love the complex nature of it, that it is many stranded, and as with an orchestra the success of a scheme can never be attributed to a singular element, so it’s important to love it all. As an Interior Designer, I envisage my role as a conductor of a great orchestra; weaving together masterpiece’s from many varied and diverse elements.

Pushed for an answer I could funnel it down to two things:
– People – our business is about understanding and working with people all day, every day – client’s, supplier’s and colleague’s. I am naturally sociable and love this aspect of the role.
– Detail – I thrive on detail, and this is how we create beauty by getting the detail right. There is a high level of crafting involved with this too, which requires working closely with our suppliers; and so we come back to people once more!

What has been your most memorable career highlight from the past year?

Reimagining the Victorian staircase in a recent Surrey home renovation.

When our client expressed an openness to replacing the existing staircase, it set the stage for a design revolution. Without altering the home’s footprint, we transformed its sense of light, space, and connectivity purely through re-designing the staircase. Every level of the home now feels effortlessly linked, bathed in natural light, and rooted in a more intuitive flow.

The new staircase is a bold yet sensitive statement — a radical reinvention that still honours the original Victorian vernacular. Behind its graceful form lies a core of innovative engineering: an internal steel structure that allows the staircase to stand independently from the surrounding walls. This freedom to “take leave” of the house’s structure opened up the space between the first and second landings, creating a central feature that can now be admired from all three floors.

What was once a purely functional element has become a showpiece. The staircase now commands attention as the sculptural centrepiece of the home, seamlessly combining artistry with precision engineering. It elevates not only the aesthetic value of the property but the very experience of living within it.

What are your favourite types of projects to work on and why?

We work on period property renovations and new builds alike. If pushed, I think I would have to say that my heart beats a little faster with the prospect of a character property renovation. We have been fortunate to work across a broad range of vernaculars from Victorian, Edwardian, Georgian, Regency, Tudor and Art Deco.

Working on period properties is exhilarating, because you don’t always know what you are working with until you start to peel away the layers. I feel that our period property renovations benefit the most from our passion for Architectural Interior Design. We have a great track record now of working with tired character properties, and bringing them up to date sympathetically so that they are fit to serve for modern day living.

What are the most challenging aspects of working in interior design?

For a long time, it was figuring out how to run and build a business. How to find a way of costing that was truly reflective of the value we drive for our clients. We have very good systems now and have developed ways of working that mean we are building a very exciting business, but that took time and whilst there are guides for tapping into most of it you have to figure out for yourself.

Perhaps the most challenging remaining aspect is related to being a woman in a male dominated industry. In the early days, if I established on a project that I was simply not being heard on the building site, I would call my husband in to have a conversation. This was always a last resort for me of course; he would deliver the same information that I had, but the difference is that he was instantly heard and was able to bring about the shift that I had been after almost instantly. Simply galling, but at least we got ahead quicker that way because we had identified the problem. Now that we are more established, it’s not as much of a problem, but it’s still a lot more prevalent than it should be. We do not go to site to spoon feed or play a secretarial role – we are on site to drive value for our clients by ensuring the best outcomes and ensuring that our briefs are being correctly interpreted. We respect all the contractors, sub-contractors and artisans that we appoint to our projects and in return we expect to be respected too. It’s a two-way process when it’s working properly. Once, I had to explain to a sub-contractor that we don’t pay for abusive language, and so we agreed that he would remove 30 minutes from his time sheet that day. I can laugh about that now, but it was tough, and that’s how it can be. I have made a point of working with people who are proud of their craft, and whom I am happy to place in our clients’ homes. Our little black book is pretty solid now – we don’t have any suppliers that we don’t respect, and we look forward to seeing on our sites.

What do you wish you knew before working in the field?

I wish I had known that society does not know how to value Interior Designer’s time, and so it is my responsibility to make it clear from the get go. People would never dream of getting advice from a solicitor or advisor of just about any other sort, for free. Somehow Interior Design falls very low on the evolutionary scale of pay for what you get.

I know, now, to value my studios time and check out a project and a potential new client before I invest in talking to them. Once we were engaged in a ‘pitch’ which when I called the client to agree the date and time for the agreed presentation (having been invited and having done a solid chunk of the work) he duly informed me that he had appointed another interior designer and there was no longer a need for our meeting. The whole point of a pitch is that you assess the designs against one another once they have all been presented. I should have been suspicious when the pitch process had not been clearly mapped out. My 8-year-old son was furious – he had seen me burn the midnight oil and demanded that I send in a bill for my time. He was absolutely right.

We don’t undertake free design, and I don’t even visit potential project sites without agreeing a fee. This way we know that the potential client is serious and that our efforts valued. We start as we mean to go on.

If you could give one tip to aspiring designers, what would it be?

In any market, but especially in a highly competitive market, it’s important that you know your USP? Once you know what that is find a way of communicating it, talk about it and celebrate it every opportunity you get. Find your voice, practice it and draw energy from it! Good luck – it’s a beautiful industry, and I hope you can find a space to revel in the joy of it.

What does being an SBID Accredited Interior Designer mean to you?

I am simply thrilled – it means a great deal to me to be part of this highly regarded industry network, because I truly believe in the power of collaboration and can see the multiple benefits of coming together to share ideas and practices.

At Lindi Reynolds & Co we will be celebrating 20 years in business this year, and I am looking forward to contributing wherever I can with the knowledge that I have built up over the years. I am also looking forward to the support network that will come with being an accredited designer of the SBID.

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