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Sometimes customer complaints and disputes arise when client expectations have not been managed correctly. In 2009, SBID initiated stringent standards defining the first code of conduct and grades of competence for practice in the UK equal to those practiced across Europe. Generally, the profession of interior design has improved year on year by constantly reviewing negativity and from it, creating solutions to protect consumer rights.

SBID designers are often repeatedly recruited by their clients and obtain many commissions from recommendations rather than paid promotions. On average an SBID member project is in the 1-3-year procurement cycle with a 1-year minimum lead-in.

This scale of project is not limited by:
  • Price (economies of scale, luxury or affordable) or
  • Specialism (residential or commercial).

 

Although most clients are content with the service received from their Interior Designer, if a problem arises, you want direction to a speedy resolve. SBID understand that, because we understand the business of design.

What do I do if I have an issue with my Interior Designer?

  • If you have a customer complaint, first we recommend you keep an audit trail, and ensure a neutral third party is copied when you sense things might be going wrong. Discuss it with the designer, lay out the issue by email or letter and explain what you expect to happen to resolve your complaint and where appropriate, provide a reasonable deadline for the response.
  • Generally, disputes result from misunderstandings and are resolved without the intervention of a third party. If, however, you cannot reach agreement and feel or have evidence that the designer has acted unprofessionally or unethically, you should follow these simple steps to seek a speedy resolve with minimum cost.

 

Verify SBID Membership and status;

  • If the designer is SBID Accredited, you can file a complaint by contacting us Submit your name and details to support your complaint. Processes are set up for transparency aligned to the SBID code of conduct and the designers experience. If the designer is a SBID registered Member SBID will review the complaint and respond within five working days confirming the minimum capabilities and experience the designer’s membership category affords.
  • You may then consider your complaint and if you choose to do so, file it with the SBID Ethics Committee by emailing [email protected]. All SBID members agree to abide by the Society’s Code of Ethics and Professional Conduct. Read the SBID Code of Conduct.

 

File Complaint

  • If the designer is not SBID Accredited, or a member of any alternative design association or chartered body you can still file a complaint with the appropriate consumer protection agency. If you are in doubt lay out the agreed trading terms, [the contract] your dispute in brief and submit it to the British Trading Standards Board 03454 040506 [email protected]. General Institute enquiries. 01268 582200 [email protected].
  • If you wish to file a complaint against the ethics or competence of an SBID Member you can find out more about the process here.

If you need any further assistance, please contact us

 

Reviewing the Complaint

The SBID team will process your complaint but are not responsible for reviewing or determining the merits or outcome of any complaint. The review is undertaken following a strict process laid down by the ethics committee. Read about the complaints procedure here.

Join SBID

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