Sometimes customer complaints and disputes arise when client expectations have not been managed correctly. In 2009, SBID initiated stringent standards defining the first code of conduct and grades of competence for practice in the UK equal to those practiced across Europe. Generally, the profession of interior design has improved year on year by constantly reviewing negativity and from it, creating solutions to protect consumer rights.
SBID designers are often repeatedly recruited by their clients and obtain many commissions from recommendations rather than paid promotions. On average an SBID member project is in the 1-3-year procurement cycle with a 1-year minimum lead-in.
Although most clients are content with the service received from their Interior Designer, if a problem arises, you want direction to a speedy resolve. SBID understand that, because we understand the business of design.
If you need any further assistance, please contact us
The SBID team will process your complaint but are not responsible for reviewing or determining the merits or outcome of any complaint. The review is undertaken following a strict process laid down by the ethics committee. Read about the complaints procedure here.
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