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Alternative dispute resolution (ADR) is the term for a wide range of processes and techniques that enable two or more disagreeing parties to mediate with an independent trained Mediator so as to come to an agreement without mitigation. It is a speedy and inexpensive method for the parties to negotiate the dispute in confidentiality.
Disputes can range across a variety of issues, sometimes its non-payment, claims of damaged goods etc. and sometimes its simply a lack of understanding and expectations creating a deadlock.
The main benefit of solving a problem with an alternative dispute resolution is that it is usually:
The SBID Dispute Resolution was introduced for Accredited Members in 2009. It also acts as a template example for consumers to resolve a dispute with any UK based design practice (trading under British Law) including non-recognised interior designer although the guidelines do not provide the Intellectual Property Office Mediation process for SBID members.
SBID has shaped and led the interior design profession standards for practice since its incorporation. SBID created the first to market guide for an interior designer to practice [charge a consumer a fee]. The first to market governance provides guidance and direction where appropriate along with support if or when things go wrong.
Importantly, the SBID has pioneered trading standards in the UK interior design profession which has been adopted generally by practitioners and other interior design organisations. SBID have encouraged the industry to follow the direction set out, this has led to an audit trail that demonstrates what is now generally regarded as industry standards. SBID created for the first time in the UK work experience and training as membership accreditation criteria. Statistics show that data shared prior to public launch initiatives have created a continuous data stream over a ten year period that industry complaints have reduced.
*If you are a consumer/customer and have instructed an Interior Designer (not recognised or accredited by the SBID) we can only offer guidance.
The SBID provides industry guidelines for consumers to process a complaint against any interior designer. However it will only process and guide disputes relating to an SBID Accredited Interior Designer.
Please contact us and provide the following information
1 Design Practice name
2 Basis and date when the dispute arose.
SBID will appoint a caseworker to your complaint and the procedure for resolve will be laid out with a clear timeline.
If you are unable to reach agreement with an SBID Accredited Designer, we can refer your complaint to SBID’s Mediation partner; Intellectual Property Office Mediation. The service is governed by trained Mediators with experience, knowledge and understanding of issues surrounding all elements of design best practice.
If you don’t resolve the dispute at Mediation you can progress to court to be reviewed and decided by a judge. Anything discussed or has occurred in mediation remains confidential. Going to court would however mean that the case must start all over with a fresh start. It would be advisable to work with an experience lawyer who can help you understand your rights and work with you through the court system as this process can be complicated and stressful.
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