Alternative dispute resolution (ADR) is the term for a wide range of processes and techniques that enable two or more disagreeing parties to mediate with an independent trained Mediator so as to come to an agreement without mitigation. It is a speedy and inexpensive method for the parties to negotiate the dispute in confidentiality.
Disputes can range across a variety of issues, sometimes its non-payment, claims of damaged goods etc. and sometimes its simply a lack of understanding and expectations creating a deadlock.
The main benefit of solving a problem with an alternative dispute resolution is that it is usually:
The SBID Dispute Resolution was introduced for Accredited members in 2009. There was no evidence at that time of a specific Dispute Resolution service for interior designers, so we created a bespoke service for SBID members and later in 2019, having shared collated annual industry complaint statistics, expanded to accommodate industry complaints from the wider public. SBID and the the governments Intellectual Property Office created a Memorandum of Understanding for dispute resolution.
This provides guidance and direction with support if or when things go wrong. It acts as a template example for consumers to resolve a dispute with any UK based design practice (trading under British Law) including non-recognised interior designers, although the guidelines for the Intellectual Property Office Mediation process is for SBID members only. However, the public can appoint a formally trained and independently accredited Mediator.
Importantly, the SBID collaborated with its partner TM-Eye, Metropolitan Police and the Department of Trading Standards to create pioneering standards for professional practice in the UK. The standards for rights-owners has been adopted generally by practitioners and other interior design organisations across the UK. An audit trail demonstrates what is now generally regarded as industry standards. The ultimate goal is to ensure the public are at all times protected.
*If you are a consumer/customer and have instructed an Interior Designer (not recognised or accredited by the SBID) we can only offer guidance.
The SBID provides industry guidelines for consumers to process a complaint against any interior designer. However it will only process and guide disputes relating to an SBID Accredited Interior Designer.
Please contact us and provide the following information:
1 Design Practice name
2 Basis and date when the dispute arose.
SBID will appoint a caseworker to your complaint and the procedure for resolve will be laid out with a clear timeline.
If you are unable to reach agreement with an SBID Accredited Designer, we can refer your complaint to SBID’s Mediation partner; Intellectual Property Office Mediation. The service is governed by trained Mediators with experience, knowledge and understanding of issues surrounding all elements of design best practice.
If you don’t resolve the dispute at Mediation you can progress to court to be reviewed and decided by a judge. Anything discussed or has occurred in mediation remains confidential. Going to court would however mean that the case must start all over with a fresh start. It would be advisable to work with an experienced lawyer who can help you understand your rights and work with you through the court system as this process can be complicated and stressful.
Join SBID
Find out more about our flexible membership structure.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
By subscribing, you agree to be added to SBID’s mailing list. As an industry’s standard bearer organisation, we strive to bring you the most up to date news and access to exclusive industry content through our various newsletters.